How to trigger Multiple Category Inquiry ?
Customer Query: Hello! I have been trying to pay my “Loan due payment”, but the website is not working, so I cannot submit my payment. If my payment ends up being late, please note this would not be my fault, so please do not charge me the late fee. I hope this problem will be resolved soon.
Response: Ok great, I think I have it. It looks like you are needing some IT support for your online account and some assistance on making a payment. Please select the option you would like to go to first. If this is not correct please select none of these, and we will try again.