Bucket Classification

How to trigger Multiple Category Inquiry ?


Customer Query: Hello! I have been trying to pay my “Loan due payment”, but the website is not working, so I cannot submit my payment. If my payment ends up being late, please note this would not be my fault, so please do not charge me the late fee. I hope this problem will be resolved soon.

Response: Ok great, I think I have it. It looks like you are needing some IT support for your online account and some assistance on making a payment. Please select the option you would like to go to first. If this is not correct please select none of these, and we will try again.


  1. IT Support

  2. Payments

Bucket Category:

2nd Bucket

The platform offers Multi-Intent. Did you get a chance to see if this resolves your use case?