Do you know if there are any restrictions or recommendations for multimedia file - videos in terms of dimensions, size, format, etc. that the chatbot needs to show to the user? We need to support web, Facebook and WhatsApp channels.
If you are looking for storing the video on kore.ai platform it will not be feasible. It is best to store the videos on an external system and provide the links. On Kore.ai every attachment has a one time access or 5 min expiry link. Additionally, sending the video through bot response would mean passing a bulky file or it’s content through the nlp engine. This can choke the performance.